Opportunities From: Giving DuPage

Position Summary

The Pantry and Warehouse Manager serves as a key member of the Operations team at West Suburban Community Pantry. The Pantry and Warehouse Manager is primarily responsible for managing the Pantry staff and volunteers running the daily operations in the lobby, In Person market, and the warehouse, overseeing the neighbor (client) database, and ensuring cohesiveness across Market operations. The Pantry and Warehouse Manager ensures that West Suburban Community Pantry, provides high quality food service that can meet the needs of its neighbors. The Pantry and Warehouse Manager reports to the Director of Pantry Operations.

Essential Job Functions

Oversee operations for the food pantry lobby, in-person market shopping area, and the warehouse including developing SOPs, training volunteers and creating a welcoming and clean environmentManage and train operations staff reporting to the Pantry and Warehouse Manager role, currently includes 2 full-time positions, the Lobby and Market Coordinator and the Warehouse Coordinator. This includes regularly meeting, ongoing feedback and coaching and annual performance review and goal setting.In collaboration with the Director of Pantry Operations, develop key performance metrics and goals for team relative to neighbor satisfaction and service.Leads service delivery and process improvements in the In Person Market, lobby, and the warehouse.Responsible for handling escalated conflicts that may arise within pantry respectfully, fairly and enforcing pantry policies across all neighbors and volunteersSupervises coordinators who are supervising the daily tasks for lobby, In-Person Market, and warehouse operations (opening, registration, stocking, maintaining clean and safe space, answering neighbor and volunteer questions).Oversee regular maintenance of Pantry facilities including vendor management, ordering supplies, scheduling repairs and maintenance and managing expense budgetPlaces weekly NIFB orders for Wednesday’s and Friday’s deliveries.Assist in the supervising and training of volunteers to facilitate successful daily operations of the warehouse and food handling process.Supervise a current inspection of all exit doors, fire extinguishers, and emergency equipment (including first aid kits) to ensure working order.Schedule training meetings to keep staff updated on safety policies and procedures.Works with the Volunteer Coordinator to welcome and onboard new volunteers (tour, supplies, introductions to other volunteers).Collaborate with Volunteer Coordinator to regularly review needs for volunteer shifts and make changes as appropriate to optimize operations and resources. Learn Better Impact, the volunteer database, to be able to support volunteer communication and recruitment as needed.Identify potential projects or volunteer lead roles for operations and collaborate with Volunteer Coordinator to recruit and train volunteers for those projects/rolesWork with pantry staff to ensure all program changes and information is communicated to necessary stakeholders including neighbors (clients) and volunteersCollaborate with the Director of Pantry Operations and the Online Operations Manager to assess and improve pantry services and food programs as needed to meet the needs of the communityTroubleshoots issues with the client database with Pantry Soft (web developer)Maintains safe, secure, and productive work environmentAbility to drive a cargo van and box truck. A valid driver’s license is required and clean driving record. (Non-CDL Class C license will need to be obtained.)Attend staff meetings, required trainings, and pantry’s major fundraising eventsPerforms other duties as assigned by the Director of Pantry Operations or CEO

Qualifications

Bachelor’s degree or equivalent experienceMinimum of 2 years experience in logistics and management in a non-profit, retail, or warehouse setting.1+ years of staff or volunteer supervisory experienceCharitable food experience, volunteer or staff, preferred.Ability to work with minimal direction and flexibility to deal with changeAbility to use various computer software programs including Microsoft Office and databasesExcellent organizational, planning and problem-solving skillsExcellent written and oral communicationAbility to work with all people in a professional manner and handle conflictAbility to be open minded to new works ideas and methods

Additional Information

Some work is performed in a warehouse with a significant amount of walking on concrete surfaces. Entrances may be open, and work conditions during the summer months can be very hot and during the winter very cold. Employee may be going in and out of freezers and coolers with variations in temperature. Work involves moving boxes and employee must lift, bend, stoop, pick up and move objects up to 50 pounds. Work involves using manual pallet jacks and therefore requires an ability to push and pull pallets over 2,000 pounds.

This position is full-time working a minimum of 40 hours per week with a 30 minute unpaid lunch; this position requires flexibility in a work schedule. WSCP offers primary holiday and paid time off for all full-time employees. WSCP offers medical, dental, and vision insurance. We also offer a Simple IRA plan.

Work hours are Tuesday and Wednesday, 730 – 400, Thursday, 730 – 630, Friday, 730 – 300, and Saturday, 730 – 230. Occasional changes will be needed for coverage and flexibility will be required.

To apply, submit your resume via email, mail, or in-person to Paul Matsushima at pmatsushima@wscpantry.org or 6809 Hobson Valley Drive-#118, Woodridge, IL, 60517.

WSCP is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Position Summary

The Food Pantry Coordinator (“Coordinator”) is a key member of West Suburban Community Pantry (WSCP) Operations team. This position assists with the management of WSCP’s online market warehouse and distribution center. The Coordinator is responsible for maintaining proper food inventory levels for the online grocery orders; supervising the picking, packing and distributing of orders, overseeing volunteers, managing the database and other related tasks.

The Coordinator provides service to our neighbors with compassion, dignity and respect. This position reports to the Inventory and Online Market Manager.

Essential Job Functions

Oversee order fulfillment for all online grocery orders including printing orders, picking and packing orders and canceling orders.Add new inventory to the Pantry Soft database grocery list.Maintain accurate inventory of food and product in the warehouse.Restock and cull produce in the food pantry as needed.Work in coordination with staff and volunteers at the main WSCP warehouse to move food and produce between warehouses. This includes the use of manual and battery powered pallet jacks and walkie stackers. (Prior knowledge not required; training will be provided.)Serve as point person for remote site deliveries including DoorDash.Train and supervise volunteers including welcoming all volunteers, planning volunteer jobs and assigning tasks to individuals.Maintain a safe, secure and healthy food pantry environment including adhering to Northern Illinois Food Bank food safety and other requirements.Drive WSCP van or truck to pick up donations or drop off orders as needed.Attend staff meetings, required training, and pantry’s major fundraising events as needed.Performs other duties as assigned by the Manager or Director of Pantry Operations.

Qualifications

High school diploma or equivalent experienceCharitable food experience as a staff member or volunteer preferredAbility to work with minimal direction and flexibility to deal with changeAbility to use computer software programs such as email, Excel and databasesStrong problem-solving skillsAbility to manage multiple projects with strong attention to detailAbility to work with all people in a professional manner and handle conflictAbility to be open minded to new works ideas and methodsAbility to drive a cargo van and box truck. A valid driver’s license is required and clean driving record. (Non-CDL Class C license will need to be obtained.)Ability to operate manual and powered pallet jacks and lifts. (Training available.)Ability to stand for prolonged periods of time; lift 25 pounds and push/pull carts up to 250 pounds and pallets over 2,000 pounds.

Additional Information

This position is full-time, non-exempt, 40 hours per week with a Tuesday-Saturday work week. The schedule is: Tue: 7:00-4:30; Wed: 8:00-4:30; Thu: 7:00-3:30; Fri: 8:30-4:30; Sat: 7:00-2:30pm with 30-minute unpaid lunch break.

Work is performed in a warehouse with a significant amount of walking and standing on concrete surfaces. Entrances may be open, and work conditions during the summer months can be very hot and during the winter very cold. Work involves moving boxes and employee must lift, bend, stoop, pick up and move objects up to 50 pounds. Work involves using pallet jacks and therefore requires an ability to push and pull pallets over 2,000 pounds.

WSCP offers primary holiday and paid time off for all full-time employees. WSCP offers medical, dental, and vision insurance and a Simple IRA plan.

To apply, submit your resume via email, mail, or in-person to Christine Penn, cpenn@wscpantry.org or 6809 Hobson Valley Drive #118, Woodridge, IL, 60517.

WSCP is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

We are seeking volunteers who: 

over 25 years old have a regular driver's license (no special license required for vans- Class C Non-CDL license for truck) can easily lift up to 40 lbs. are interested in driving to rescue food donations from local retail stores regular shifts are available as well as substitute roles

Please visit our website to fill out an application & sign up for an orientation. Most food rescuse shifts take place Monday - Saturday between 8am-1pm.

See our video here: https://www.youtube.com/shorts/OaZod-GeVg8

The West Suburban Community Pantry rescues food from a myriad of retail donors all week long. We are looking for volunteers to sort through our high value donations and shelve it on the floor.

Please visit our website to fill out an application & sign up for a 1 hour, in-person, orientation. After you attend orientation you can sign up to volunteer as often or as little as you would like. We are open for volunteering Monday-Friday 8-4, Saturday 8-2 and we are here until 8pm on Thursday. 

 

The West Suburban Community Pantry is looking for customer service oriented volunteers who can greet our guests as they arrive to shop for food. We are looking for friendly, positive people who enjoy interacting with others who may come from different backgrounds. It is a fun job that will keep you busy your entire shift. 

This job is mostly seated and could accommodate a volunteer in a wheelchair.

Please visit our website to fill out an application & sign up for a 1 hour, in-person, orientation. After you attend orientation you can sign up to volunteer as often or as little as you would like. We are open for volunteering Monday-Friday 8-4, Saturday 8-2 and we are here until 8pm on Thursday. 

 

We accept volunteers who are fulfilling hours for a misdemeanor such as a traffic violation, DUI, minor drug or other non-violent offense that does not involve another person. We do not accept hours for harassment, theft, gun related charges or violent crimes. Please email me a photo of your court order that shows your case number and the offense that you need to complete community service to volunteer@wscpantry.org. Once we confirm it meets our criteria, we will send you a link to create an account in our system.

Once you have registered, you can volunteer as often or as little as you would like. We are open for volunteering Monday-Friday 8-4, Saturday 8-2 and we are here until 8pm on Thursday. All hours are logged through a computer timeclock onsite and a letter can be generated for court with 48 hours notice.  

Please send your court document to Volunteer Coordinator, Amy Smetana directly at volunteer@wscpantry.org