Wellness House envisions a community where all people affected by cancer thrive. Offered at no cost, and as a complement to medical treatment, our programs educate, support and empower participants so they will improve their physical and emotional well-being.
Role Summary & Anticipated Outcome
You will be our participants’ first point of contact—the face and voice that launches our relationships with new participants and maintains a positive connection with our existing participants.
Responsibilities:
- Providing exceptional customer service by being warm, welcoming, and relationship-focused to all participants, staff and Wellness House community.
- Greeting and assisting participants and visitors when they enter the house and programs.
- Answering the phone and scheduling participants in program database, MindBody Online.
- Checking participants into programs and directing them towards their program.
- If applicable during shift, hosting online Zoom classes and accurately recording attendance.
- Giving tours of the house, as needed
- Caring for the house to make sure it is tidy, welcoming, and cleaning and safety guidelines are being followed.
Staff responsibilities to Front Desk Volunteers
- Provide training on Wellness House and front desk policy/procedures
- Coordinate a minimum of 4 front desk shifts with an experienced team member prior to working a shift alone.
- Act as a resource for questions or concerns during shift.
- Coordinate shift schedules and staff or volunteer back up when needed.
Qualifications and Skills
- Commitment to mission of Wellness House: Wellness House envisions a community where all people affected by cancer thrive. Offered at no cost, and as a complement to medical treatment, our programs educate, support and empower participants so they will improve their physical and emotional well-being.
- Strong relationship-building skills, organization, and multi-tasking
Commitment
- 4-hour shifts, 1-2 times per month
- Shifts include:
- Weekdays: 8:30 am – 12:00 pm, 12:00 pm – 4:00 pm, 4:00 pm – 7:30 pm
- Saturdays: 8:30 am – 12:00 pm
- In-person and virtual shift options available
- Shifts include:
Impact
- Creating a positive, warm environment for participants will increase quality of services and possibly lead to retention of participants and/or recruitment of new participants.
Benefit of Volunteering
- Wellness House Front Desk Volunteers will increase problem solving, multi-tasking, and communication skills. Front Desk Volunteers will hone technology/computer skills and be given the opportunity to learn new skills. Front Desk Volunteers will become a part of the volunteer community at Wellness House.
